Terms  & Conditions

Terms and Conditions

These Terms apply to your use of this Website and our Services.

If the Booking was made on your behalf by a third party your continued use of our Services means you agree to these Terms.

  1. Your Booking

1.1. Your Booking only becomes effective and binding on your acceptance of these Terms and dispatch of an e-mail confirmation of the Booking to the Customer’s notified email address.

1.2. We reserve the right to decline to accept any booking, but if we do so, we will send you an e-mail notice to that effect.

1.3. You may amend or cancel your booking up until 1 hour before the Scheduled pick up at the hotel

  1. Price and payment

3.1. The price of the Services is set on our website in force at the time, we confirm your Booking. Our prices may change at any time but price changes will not affect Bookings that we have confirmed with you. These prices includes VAT.

3.2. We accept payment by credit card or debit card. We accept Visa, MasterCard, American Express, Maestro, Visa Electron, Diners. We only accept cash in Danish Kroner and Euros.

3.3 Payment is due at pickup in airport. We will hold back your luggage until payment is done. We do not take responsibility for any delays caused by lack of payment or problems with payment, as long as Airluggage provides paying options as described in 3.2

3.4 If you have prepaid for the service – To get the full amount back, you need to cancel your booking no later than 15.00 (danish time) on the day before the service is needed.

  1. Our responsibilities

4.1. We shall ensure that our luggage service is provided by skilled and security trained staff and that all security measures demanded by Copenhagen Airport is followed.

4.2. Subject to paragraph 8 (Events outside our control) if we fail to deliver the luggage at scheduled time in airport to circumstances within our control, we will ensure that the luggage is sent on to your final ticketed destination at our cost. We Co-operate with an international shipping company.

4.4. We have the right to take a copy of your passport and booking. This is according to the Airport Restrictions.

4.5. If you have any questions or complaints, please contact us at info@airluggage.dk


  1. Your responsibilities

5.1. You agree to provide Passport and booking details at collection of your luggage.

5.2. You warrant that you have authority to deal with the luggage and its contents; and that the luggage contains no Excluded Items or Prohibited Items according to terms and guides stated by Copenhagen Airport.

  1. Security arrangements

6.1. As part of our security procedures, we may screen your luggage

  1. Fair usage policy

We reserve the right to reject or subsequently cancel Bookings where we believe there to be misuse of our Services by you or a third party for commercial gain.

  1. Events outside our control

8.1. We shall not be liable for any failure to provide the Services arising from any event outside our control or action by a/any third party including:

8.1.1. failure to meet airport security requirements;

8.1.2. failure to pickup the luggage if the luggage is inrecognizable compared to your booking details.

 8.1.5. national or local disruption in ground or air network.

8.2. We shall not be liable for any damage to any luggage or its contents arising from any event outside our control or action by any third party.

  1. Data privacy

By accepting these Terms, you are also agreeing that we may process information relating to you in accordance with, and otherwise accepting the terms of, our privacy policy.Our privacy policy sets out details of how we use the personal information you provide to us or we otherwise obtain about you. If you make a Booking on behalf of any other person you must draw their attention privacy policy and ensure that they also agree that we may process information relating to them in accordance with it and otherwise accept its terms.

  1. Our liability

10.1. Subject to the following provisions of this paragraph, except in respect of death or personal injury caused by our negligence, or that of our agents, our liability to the Customer for loss and/or damage caused by our negligence or breach of contract or otherwise which arises out of or in connection with the provision of or failure to provide the Services or their use by the Customer shall be limited as follows:

10.1.1. we shall have no liability for loss of or damage to Excluded Items or Prohibited Items;

10.1.2. in the case of lost or damaged luggage, whether in transit, temporary storage or otherwise, our liability shall not exceed 1,600 euro in aggregate per luggage;

10.1.4. in relation to the Services generally, excluding liabilities of the kinds described in paragraphs 10.1.2 and 10.1.3 above, our liability shall not exceed 1,600 euro in aggregate per luggage.

10.2. We shall not be liable to the Customer, for negligence, breach of contract or otherwise, for any indirect, special or consequential loss, nor for any losses arising from business interruption, wasted management time, loss of goodwill or loss of data, whether or not arising in the normal course of business.

10.3. We shall not be liable to the Customer or deemed to be in breach of the Terms by reason of any delay in performing or any failure to perform any of our obligations under the Terms if the delay or failure was due to any circumstances beyond our reasonable control in accordance with paragraph 8 of these Terms.

10.4. We shall, in any event, have no liability in respect of any claim, howsoever arising, that is not notified to us by the Customer in writing with sufficient detail as to the nature and amount of the claim within fourteen (14) days of the circumstances giving rise to the claim. You must then provide documentation supporting your loss within a further fourteen (14) days.

10.5. Copenhagen Airport is not responsible for our Services and have no liability, whether under or in connection with this Contract or otherwise, for our negligence, breach of contract or other failure in connection with the Services.

10.6. The Customer acknowledges that the limitations of liability as set out in this paragraph are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the prices charged.

  1. Your right to cancel

11.2. You may cancel a Booking either through this Website or by e-mail.

  1. Interpretation and Glossary

13.1. In these Terms, the following expressions shall have the following meanings:

 “Airport Delivery Address” means the Airport Delivery Address notified to us by the Customer;

 “Bag” means any piece of luggage owned by (or otherwise under the care of) a Customer transported by us pursuant to these Terms;

“Booking” means a Customer’s request for Services as evidenced by our records;

“Contract” means the contract between us and you for the provision of the Services on these Terms;

“Customer” and “You” means any person who makes a Booking

 “Excluded Items” means precious stones, precious metals, watches, jewellery, glass, furs, china, art, antiques, prescription drugs, fragile and perishable goods, money, vouchers, travellers cheques, bearer bonds, bills of exchange, promissory notes, stamps, photographs, documents of title to property, bank, credit, pre-pay or other store cards with a cash equivalent value, spirits, tobacco and cigarettes and any other goods which the carrier may at its sole discretion deem to be valuable;

“Intellectual Property Rights” means patents, registered designs, trademarks, utility models (whether registered or unregistered), applications for any of the foregoing and the right to apply therefore in any part of the world; copyrights, design rights, data based rights, topography rights, know-how; all other similar equivalent rights arising or subsisting in any country of the world in relation to the Website or any part of it;

“Prohibited Items” means any items prohibited for air transportation by any regulatory or governmental body including the Copenhagen Airport Security and toll including, for the avoidance of doubt, any items which are of a potentially dangerous nature, items the possession of which is illegal in Denmark, livestock, foodstuffs and perishable items;

“Price List” means the price list available on our Website from time to time.

 “Terms” means these Standard Terms and Condition.

“We”, “we”, “Our”, “our”, “Us” and “us” means Airluggage IVS.

  1. General

14.1. These Terms form the contract between us and the customer for the provision of the services.

14.2. Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied other than expressly incorporated into the Contract in writing.

14.3. No addition to, variation of, exclusion or attempted exclusion of any term of the Terms shall be binding on us unless in writing and signed by a duly authorized representative of us.

14.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5. We shall be entitled to exercise a lien over any property belonging to the Customer (including retaining possession of any Bag) in our possession pending payment of any charges due to us.

14.6. You acknowledge that (other than in respect of information provided by you) the Intellectual Property Rights in and to the Website and any rights to information, documentation, images and other material of whatsoever nature displayed on the Website are our absolute property and/or the property of third parties contracting with us and you shall assert no right, title or interest in or to any such matter.

14.7. This Website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the Website. You may only download to your personal computer for viewing purposes and print out a number of pages of this Website for your personal use.

14.8. Termination of this Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.

14.9. A person who is not party to the Contract shall not have any rights under or in connection with it.

14.10. We reserve the right to subcontract the performance of all or some of the Services to a third party or agent.

14.11. Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by email or prepaid registered post to the other party at its registered office or notified residential address. Any notice served by email shall be deemed delivered immediately and by registered post shall be deemed served 48 hours after posting to an address in Denmark or 5 Business days after posting to an address outside the Denmark. In proving the service of any notice it will be sufficient to prove in the case of a registered post letter to provide proof of delivery.

14.12. We reserve the right to amend these Terms. These Terms may be amended by us at any time by posting the amended terms on the Website. The amended Terms will be effective upon the effective date indicated in respect of Services agreed after that effective date. We therefore recommend that you monitor the Terms from time to time.

14.13. You must be over 18 years of age to enter into a Contract with us. If you do not qualify, please do not use our Services.

14.14. These Terms shall be governed by and construed in accordance with the laws of Denmark.

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