FAQ

“What is Airluggage?”

Airluggage is Copenhagen’s on demand luggage transfer service. We transfer your luggage securely from your hotel or apartment in Copenhagen to our safe storage at Copenhagen Airport/Terminal 2 – right next to the Check-In counters. You can collect your luggage from 14.00 in Copenhagen Airport-Terminal 2.

“Why use Airluggage?”

Spend an enjoyable and hassle free day without the burden of bags. Airluggage stores your luggage safely at our safe storage in Copenhagen Airport and allows you to make the most of your departure day . This is perfect if you need to check out of your hotel or apartment early. The public transportation is very popular and crowded in Copenhagen, so Airluggage allows you to use public transport without carrying heavy bags.

“I’m staying at a rented AIRBNB place, can I use your service”

Our service are also available for Airbnb travellers. We collect your luggage at your address in Copenhagen. You choose a half hour interval for the pick up. We will contact you 15 minutes before we arrive.
All bags will be name tagged and tracked in our track N’ trace system. Book at: Book/Airbnb luggage

“Im a CRUISE traveller, can you help me?”
You can book a luggage transport from your cruise ship to your hotel in Copenhagen or to Copenhagen Airport, where we have our own personal safe storage. We will wait for you outside your ship to collect your luggage. All luggage will be name tagged and tracked in our track N’ trace system. If you want your luggage transported to your hotel – your luggage will be ready at hotel check in, which is typical at 15.00/3 PM. Book at: Book/Cruise luggage

“Will my luggage be safe with Airluggage”

You can easily use Airluggage. Your luggage will be transported in our car which is closed and staffed at all time. You will receive a notification on your phone, when your luggage is picked up and again when it arrives at Copenhagen Airport. This is sent from Airluggage GPS & security system. You collect your luggage in our safe-storage, which is staffed in all opening hours. All your bags will be insured up to 12.500 dkk. by Airluggage.

“Where do I leave my luggage before Airluggage arrives?”

You can leave your luggage at your hotel reception or in the hotel luggage storage. All available hotels in our booking-site offers our service. Remember to put a name-tag on each of your bags, so that Airluggage can keep track of them. Just ask for one at your hotels front desk. If you stay in a rented place- we will meet you in front of your location and collect your luggage.

“Where is Airluggage located in Copenhagen Airport?”

Airluggage is located in the end of Terminal 2 – Opposite the Easyjet check in – Desk number 150-152. Look for Airluggage on 1st floor.

“How do I pay for your service?”

You pay in the airport, when you pick up your luggage in Airluggage secured storage. You can pay by creditcard or cash. We accept cash in Danish Kroner,Euro and US dollars.

  • Creditcards accepted:
    Visa
    MasterCard
    Visa Electron
    Maestro
    Diners

“Do I have to do anything when I pick up my luggage in Terminal 2?”

According to all airline restrictions, we need to see your ID.

“How can I be sure that Airluggage picks up my luggage?”

You will receive a booking-confirmation on your registrered e-mail right after you confirm your booking.  When you get your confirmation, it means your booking is received and you can leave your luggage at your hotel.
Airluggage will contact you, if there is any issues or questions regarding your booking.  You will receive a message on your e-mail and phone, when we pick up your luggage from your hotel and again when it has arrived in Copenhagen Airport.

“How do you manage all your customers luggage?”

Your luggage will get a label attached with all your booking details. This will be scanned during pick-up and again when it arrives at Copenhagen- Airport/Terminal 2. They will be notified in our track N trace system.

“Do you accept all sizes of bags?”

Yes, we accept the same sizes as your airline company.

Make your own booking today